Scott Townsend welcomes back familiar guest Ben Townsend for a deep dive into why "a well-defined problem is half the solution" and how this principle applies across business and personal scenarios.• Understanding customer needs beyond ...

Diving into HG Wells' 1897 classic "The Invisible Man," Scott explores how the novel uses invisibility as a device to illuminate human nature. This short but profound book examines what happens when accountability disappears and reveals who we ...

A preview of next week's exploration of the Net Promoter Score (NPS), the single-question metric that helps businesses predict growth through customer loyalty. We'll uncover who created it, why it's widely used, and how different companies impl...

Career setbacks happen to everyone, but how you respond to them determines your professional trajectory and future opportunities. • The "tube top" comment highlights the importance of getting honest feedback after a rejection• ...

Understanding how to navigate rejection in your career is vital for long-term success and personal growth. Emphasizing resilience, this episode explores effective strategies for responding to disappointment and staying prepared for future oppor...