Retail theft is costing businesses billions, but locking up merchandise alienates customers and reduces sales. Solutions exist, and finding a balance between security and customer satisfaction is crucial for retailers. • Retail the...

Ever had a package disappear from your doorstep? It happened to me, which got me thinking about how we handle neighborly etiquette in today’s tech-driven world. With delivery drivers often skipping the doorbell, it’s easy to miss when a package...

The episode explores an unexpected encounter with a stranger asking for fuel on a bitterly cold morning, prompting thoughts on kindness, trust, and decision-making. The story raises questions about empathy and the balance between safety and gen...

Erik Rostad joins us once again for his third annual appearance on the Scott Townsend Show, bringing fresh insights from his impressive reading project. Since 2017, Erik has been on a mission to read 52 books a year, but his journey has grown t...

As we embrace the festivities, it's all too easy to get lost in the whirlwind of consumerism and the hustle and bustle of modern life. But what if we paused for a moment to rediscover the true reason for the season?In his signature style...

Have you ever wondered why some people seem to effortlessly achieve their goals while others struggle to make progress? It's not magic—it's consistency. On this episode of the Scott Townsend Show, I pull back the curtain on the pivotal role con...

What if you could transform your social life with just a two-hour cocktail party? Discover the secrets with Nick Gray, the mastermind behind "The Two-Hour Cocktail Party," as we chat about hosting unforgettable gatherings that bring people clos...

What happens when communication channels falter in the face of global tensions reminiscent of the Civil War era? Join Scott Townsend and executive producer Ben Townsend as they unpack the critical role of communication during these turbulent ti...

Unlock the secrets of impactful leadership with insights from Scott Townsend, who joins us for an enriching conversation led by the astute Liz Draven Hope. Discover how the timeless wisdom of historical figures like Jesus, George Washington, an...

Tyler Cole from OK Bird Control joins us to share his fascinating journey from the machining industry to becoming an expert in avian management. Discover how Tyler tackled the formidable task of managing flocks of starlings at industrial sites ...

How often do we pause to appreciate the simple pleasure of a handwritten note? Reflecting on a recent postcard I received from my friend Rick Larkin, who visited the breathtaking Cliffs of Moher in Ireland, I found myself pondering the rarity a...

What if the key to a fulfilling life lies in the small moments you often overlook? Sit down with Jay Webster, a jack-of-all-trades in filmmaking, humor writing, and authoring, as we explore this very notion. From humorous breakfast banter to th...

Can you imagine starting as a part-time tools associate and rising to become a store manager? Join us as we chat with Jordyn Roberts, the new store manager at Lowe's, who shares her incredible journey. From her Missouri roots and a scholarship ...

Ever wondered how a simple habit like punctuality can transform your personal and professional life? Hear from Pastor Scott Turner, co-lead pastor at CityChurch in Bartlesville, as he shares touching stories about his father's influence on his ...

Can kindness transform your business's bottom line? Discover how genuine care and empathy can revolutionize the retail world on this episode of the Scott Townsend Show. We promise you'll learn how kindness isn't just a feel-good tactic but a st...

Do you know the biggest misconceptions job seekers have about recruiters? Join us as we sit down with Glenn Hall from Coltech Consulting to uncover the top five things recruiters wish job seekers knew. From debunking the myth that recruiters fi...

Are you hesitant to start a project because you're not "fully ready"? Jody and I dive deep into the art of taking the plunge, inspired by the "80 and go" principle from a Disney Institute keynote speaker. We explore how internal podcasts, like ...

Ever wondered if tipping should be a choice left to restaurants or continue as a cultural norm? Join me and my brother, Dan Townsend, as we dive into the world of tipping in our engaging conversation. We debate the pros and cons, with Dan offer...

Unlock the secrets to exceptional leadership on this episode of the Scott Townsend Show, featuring recurring guest Matt Clark. Discover how integrating multiple leadership styles—like democratic, transformational, and autocratic—can transform y...

Have you ever hesitated to act in an emergency, thinking someone else will surely step in? This episode peels back the layers of our psychology to reveal why our instincts might not always lead to heroism. Drawing from a segment in Daniel Kahne...

Ever wonder what it's like to juggle punchlines and parenthood? Tune in as my hilarious friend, Adam Bush, unpacks the path from TV writer to stand-up comedy stardom. Our chat takes a twist through the corridors of Adam's forthcoming Dry Bar sp...

When Lee Cockrell, the mastermind behind the operational excellence at Walt Disney World, casually agreed to chat on our podcast, I knew it would be an episode packed with wisdom and heart. This week, we're honored to welcome Lee to share his s...

Ever wondered why a simple customer service interaction can turn into a defining moment for both the customer and the business? Matt Clark and I  unpack the art of customer service innovation, revealing hidden truths about why businesses l...

When Max Skinner joined me on The Scott Townsend Show, he didn't just bring statistics from Movember's latest campaign; he brought his heart, steeped in personal tragedy and triumph. As we sipped on mushroom coffee—a morning ritual Max swears b...

Discover the unexpected parallels between nurturing a child and nurturing a team as I sit down with Valerie Cockrell, a business hospitality expert and author of "Managed Like a Mother." Valerie's illustrious career, marked by her transitions f...