From Part-Time to Store Manager: Jordyn Roberts' Inspiring Journey at Lowe's

Can you imagine starting as a part-time tools associate and rising to become a store manager? Join us as we chat with Jordyn Roberts, the new store manager at Lowe's, who shares her incredible journey. From her Missouri roots and a scholarship at TU in Oklahoma to navigating the multifaceted roles at Lowe's during the pandemic, Jordyn's story is packed with perseverance and the kind of adaptability that inspires. She reflects on how supportive colleagues made all the difference, turning challenges into milestones and shaping her career.

Ever wondered what it takes to excel in retail management? Jordyn reveals her secrets, underscoring the importance of maintaining a positive attitude and prioritizing people over tasks. She passionately discusses the value of empathy and fairness in leadership, and how being genuine can create a happy and productive work environment. Her unique insights offer a blueprint for anyone looking to succeed in retail management, with a focus on fostering a supportive and motivated team.

Finally, we explore the more personal side of Jordyn's journey, touching on her aspirations, personal growth, and memorable experiences. From overcoming rejections for department manager roles to the transformative power of motherhood, Jordyn's reflections are both heartfelt and enlightening. We share stories of dreams and hobbies, from photography to skydiving, and discuss the profound impact of valuable life advice and supportive causes. This episode promises to leave you inspired by Jordyn's dedication and the joy she finds in balancing a successful career with personal passions.

Chapters

• 0:00 Career Journey at Lowe's
• 11:22 Effective Management Strategies in Retail
• 23:17 Lessons Learned in Retail Careers
• 31:10 Personal Insights and Inspirations
• 38:44 Podcast Farewell and Encouragement

Transcript

Speaker 1: 0:00

Today I have with me special guest Jordan Roberts, the newly minted store manager with Lowe's, and so I just thought it would be interesting to have her come on the show and kind of do a meet and greet, get to know kind of a situation. So welcome to the show, jordan.

Speaker 2: 0:19

Thank you. Thank you, pleasure to be here.

Speaker 1: 0:22

So first question, softball question what'd you have for breakfast this morning?

Speaker 2: 0:27

I. I actually picked up some egg bites from starbucks, so that's what I had for breakfast. I was on the go this morning. I was running late taking my kids to daycare, so oh yeah, healthy breakfast yeah, I love egg bites actually. They are. I mean, they're great. If I could make them at home in a way that I could actually package them to go and it's not a mess, that would be phenomenal.

Speaker 1: 0:54

Yeah, so can you tell us where you're from and a bit about your background?

Speaker 2: 1:01

Well, I'm adopted by Oklahoma for about gosh going on 15 years. I came down here. I got a scholarship to TU, originally from Missouri, I guess North Dakota before that, but I don't remember much of that. But I went to high school in Missouri. Kind of didn't know what I wanted to be when I grew up and bounced around a little bit on different jobs and different ideas, different schooling when I was in my early 20s, landed a job at Lowe's as a part-time tools associate and loved it, took a break from Lowe's, went back to school for a while and then when COVID happened, I went back to Lowe's and had a lesson.

Speaker 1: 1:47

Yeah, wow. So what initially drew you to Lowe's? I mean, how did it find you? Or you find it.

Speaker 2: 1:56

I kind of found it. I mean, it was one of those. My dad was in construction and so it was kind of something I was always into and I always wanted a job at Lowe's. When I was in high school we had one in my hometown but you had to be 18 to work there, so I couldn't go there until that age.

Speaker 1: 2:22

Right, so can you walk us through your journey with Lowe's over the past eight years, from starting off part-time tool tools to now what, uh, what's the last eight years looked like?

Speaker 2: 2:35

sure. So, um, it was the Lowe's. I started out with a lot different. There was a different CEO, there were a lot of different cadences to how things ran. We had an in-house HR.

Speaker 2: 2:50

Back then I only mentioned that because the woman just absolutely despised me and it's kind of a funny story. But back then you couldn't have tattoos showing you, couldn't have any facial piercings, you had to have natural color hair, that kind of thing. And when I walked into my interview I had a, I had a tongue ring, I had a nose ring, I had tattoos on my wrist and I can't believe she actually even hired me. But she ended up hiring me. But it was a. It was difficult. After that I applied many times to be a manager that first round at lowe's and kind of kept getting turned down being a little too rough around the edges is what I was, I'm told. I uh was a specialist for a long time and in appliances, and then when I left Lowe's I went back to school. My husband and I were building a house and I wanted to just find another part-time job at Lowe's to kind of supplement some like new furniture or anything like that, and ended up getting an installed sales manager right in the heat of COVID. Oh man.

Speaker 2: 4:05

And it was wild, and at that time I was at one of the higher volume stores and so it was just an absolute madhouse, and every year I kind of either moved positions or I got promoted, and so I've been at almost every year, I've changed roles, which has been really great for just learning and getting to learn from other people a lot and learning the different aspects of the store that aren't just the selling areas.

Speaker 2: 4:37

So right um, the different perspective on things sometimes, but working with that many people and being able to help or support them and knowing how best to support them and other fun but everything from installed sales to MST to specialty to operations it's been been great that's cool.

Speaker 1: 5:03

All at at once at the same store.

Speaker 2: 5:06

No, I've been at. So I started at the Broken Arrow location when I was young and then I was there the whole time and then when I left Lowe's and came back, I was at the West Tulsa location, which is like the top three in the region, and then I did a couple of different positions there and then I went back to Broken Arrow for about a year and then, more recently, I was at the Muskogee store doing operations and then I came here so what's been some of the high uh, the biggest highs in your career.

Speaker 2: 5:58

Lows, some of the high watermarks for you um, man, there's many, so I a lot of it has just been, um, the people that I've met, I mean just absolutely phenomenal people that you have just every day has been phenomenal, and um, a lot of the you know, when someone believes in you and kind of pushes you to do more, that's where I've really a lot of good has come out. There were a couple stores that were in some dire need of help more or less, and so I was chosen to be kind of a captain and and taking care and taking hold of some of these other stores that I wasn't even working at, but I got to go and help. I stayed at the Stillwater store for two weeks to basically redo every bay in that store, and so that was kind of something I got to cap in and that was really neat and the learning I got to do for that. I was chosen to go to North Carolina for a training and that was an unbelievable experience. That's cool.

Speaker 2: 7:12

Yeah, and so there's been a lot of things that it's not necessarily things that I've done. It's things that either somebody allowed me to do because they believed in me, or the things that you know I've gotten a few people. I shouldn't say I got them, but I've helped develop people to try different positions and they themselves get promoted, which is always my most favorite win.

Speaker 1: 7:39

Yeah that's awesome. What, uh? Conversely, on the flip side of that coin, can you tell us a story of one of those oh my gosh moments where it's like, oh, that really sucked. Or you know one of the lows that L-O-W-S, l-o-w-s.

Speaker 2: 7:59

I think there's, you know, and you can take that, for a lot of those. I still try to make a choice of thinking of them as opportunities.

Speaker 2: 8:14

Right you know it's ways to learn, and that's really kind of customer issues that come out of that.

Speaker 2: 8:32

There's a lot of communication that has to happen and if it doesn't, then words get mixed or anything like that or expectations get lost and all that kind of stuff.

Speaker 2: 8:42

So there were a lot of um, there were a lot of issues that I had to deal with with some of that, especially if I had new specialists or um, a lot of new installers that just weren't up to par or anything like that. And so there's a lot of those things that initially, when they first happen, they feel like you know really big problems. But you know stepping away from it and instead of saying you know, I have to go deal with this, it's more, I get to go deal with this and I get to learn how to fix this for the next time, and so that's kind of how I choose to try to look at things like that. But I mean, you can, it's retail, so there's always going to be, it's always going to be something You're in the public, you're with people, so you have to make that choice of is this going to be for a benefit for you or is this going to be something you're going to have resentment for be something you're going to have resentment for.

Speaker 1: 9:52

So what do you attribute your outlook to life? To Sounds like it's pretty positive, or even if it's negative, you spin it.

Speaker 2: 10:01

Where did that come from? A lot, um a lot a long history of you know I grew up pretty rough, and so there was. There was a lot of different things in my childhood and my teenage years that were difficult, and it was. It's kind of one of those that you, you have to make a choice, no matter what you know, you can't just to me, me, you can't just give up, you can't just blame other people. At some point you are so responsible for your actions, no matter how you feel about what's happening and so it's it is.

Speaker 2: 10:36

it's a choice, it's the idea of you know, I've anything that's going to come at me, anything, whether it be difficult, or it's a trial and tribulation, whatever it can be. It's another way for me to be better. It's another thing that's going to make me stronger, and so that's how I choose to look at things like that, cause I think it'll drive anyone mad if they don't.

Speaker 1: 11:01

So that's a that's good background. Um, next question what would you, uh what advice do you think you would give someone just starting out at Lowe's? You got a part-timer coming in. Uh, what would you advise them? How would you introduce them to Lowe's?

Speaker 2: 11:21

um. So in my opinion it's not just because I work at Lowe's. I've witnessed it many times you can literally do anything. So it's all about being open, being willing to learn any department, no matter how scared of it you might be. And, man, I know it's kind of this reoccurring theme, but positivity goes a long way.

Speaker 2: 11:46

When you work with as many people and you work in retail, you can get in a slump of everybody else and start blaming other departments or other areas of the store. You can blame the customers. You can get in this whole little rat trap of just it's not my fault, it's not my job, it's not my department, instead of just saying you know, we're all in this, and I mean I it does. Just, a positive outlook goes beyond a lot of experience, even because I can't have me even as a manager. I'm not going to look at the person who has more experience but is toxic. I'm going to look at the person who has more experience but it's toxic. I'm going to look at the person that's willing to learn and is teachable and it still has a good attitude.

Speaker 1: 12:31

You sound like you. You you sound like Jocko Willink. I don't know if you know who he is. He wrote the book extreme ownership, and that's pretty much what you just said Taking extreme ownership of your position and your where you are and not passing the buck. So that's awesome. I really like that. How do you manage your daily responsibilities and keep everything running smoothly, or do they run smoothly?

Speaker 2: 13:01

I wish. I wish I had a better cadence and I've kind of always been this way. I'm very sporadic. My old store manager when I was at West Tulsa he used to say I chase squirrels a lot. I get kind of distracted. They're still part of my brain. That's very childish, I think.

Speaker 2: 13:24

So there's a lot better organization that I could have, but I just try to do. I just try to do the next right thing. I try to just prioritize based on I try to go people, sales and then things. And so if it's if it's people, if it's my people, because when it comes to like you talk about the big three and it's, you know, smart customer service and it's clean and safe stores and in stock, you know those clean and safe stores and in stock is by far my. You know those are big ones. But for me, smart customer service, me individually it's not that I necessarily am with customers all day, you know I'm, I'm trying to be with the associates and everything. So my big three priority is more my associates, and so that's where I have to.

Speaker 2: 14:14

I have to lean in on the people and so that's making sure that they're trained, they're ready for the day, they're ready for anything that they need to do to do their job, for them to execute correctly. I have to be doing mine, and so I just try to prioritize in that way, unless, obviously, I get a phone call and it tells me I need to do otherwise. That's how I typically do it.

Speaker 1: 14:44

What would you say are your greatest strengths as a store manager?

Speaker 2: 14:53

I'm good with people. I try to be fair and consistent as much as possible. I try to be as understanding as I can be while still running a business. You know, life happens, things happen. People have kids, people get sick I mean, there's things all day, and so I think sometimes people hit their shins on trailer, hitches and whatnot.

Speaker 2: 15:17

A hundred, a hundred percent. You know it, it happens and it's it's one of those that, um, I think people in leadership or people in management, um, you know, sometimes they forget they're human. And you know, you know it's okay to just, you know, be empathetic for once. You know you don't have to just be this hard-nosed manager all the time. You can be like, oh dang, you know that's not get some people that try to push the boundaries and push, you know, take advantage of some things like that, and you just have to make sure, as long as that open line of communication is there and you're explaining the why's behind things, most of the time it's usually a good response.

Speaker 2: 16:15

Good response that's usually what I find is, there's not a lot of things that people don't understand about policies or procedures is usually because they they're looking at it just for them, as opposed to okay, well, if I were to do that, let's look and see how this would affect 150 people, right, and so, um, you know, I don't, I don't win every time, but a lot of times that's usually all it takes for somebody to be like okay, yeah, you're right, yeah, that's fair, yeah, yeah, it is so how would you describe your management style? Um cool.

Speaker 2: 16:51

I? I don't know, so I heard I. So I heard there were types of managers that are you have the cheerleader and you have the general, who's more straight nose and disciplinarian and things like that, and I think they all kind of have their place because you have been the motivator and I don't. I mean, you can look at different articles all day. I don't know if there's a name for them, but I think they all have their place. I think they all have their time. I try to be as transparent as I can be, probably more transparent than I probably should be in some cases, but I think you end up getting more.

Speaker 2: 17:37

If I'm as genuine as I possibly can, I don't know how not to be. I mean, I can't mask that well. So as long as I can be genuine and authentic and just people understand who I am, they remember that I'm still human and I'm going to make mistakes and I own up to them. Um, and that's all I try to do. I just try to get people to. I want them to be happy doing their job. Like you're here for 40 plus hours a week, you know, I want, I want you to be happy and I want you to utilize this, whether you're here at Lowe's long-term or it's your part-time or it's your until you figure out life, like, let's make it worthwhile. So that's all I try to do.

Speaker 2: 18:18

I don't know if there's a name for that type of I am competitive. There's. I should also mention that I'm very competitive. I was. I was an athlete in high school. I was. I don't like losing, but you have to remember. You're with people. What was your scholarship to TU for Volleyball actually? I had an academic one and then I had a volleyball one. That's awesome.

Speaker 3: 18:50

If I was smart, I would have stayed in Missouri and got the full ride.

Speaker 2: 18:53

I got to Mizzou for a shot put, shot put, wow. Yeah, I was actually a state champion for a shot put, shot put, wow I was actually a state champion shot put thrower Really. I was.

Speaker 1: 19:02

What role does customer service play?

Speaker 2: 19:06

in your approach to management. It's vital. If you have happy customers, you typically have more money being spent in your store and less issues you have to deal with. But you first have to make happy employees, and so that's really how I try to do it. You know my. You know I need my associates who are on the front line. You know they're the ones that are dealing with the customers all day, every day, and my job is to make sure my associates are able to do their job, and so that's of course I'm gonna deal with customers. Of course I'm gonna see them when I'm on the floor and help them as much as I can, but I'm not helping. I'm not the one sitting in the department, you know, and so that's kind of how I think about. It is, my priority is my people, and then my people, and then my people are the customers and so let's try to.

Speaker 2: 19:59

You know, that's how I try to think about it and how I've always tried to. I don't know if I don't know if it's the best way, but my associates tend to like it, I think. So I don't know.

Speaker 1: 20:13

So how do you motivate your team and keep morale high, Can you? That's everybody's challenge, it seems all managers, leaders. What's your secret weapon, or what is it that you do that helps with that outcome?

Speaker 2: 20:35

you like that, that you do that helps with that outcome. So there's um, I've read a handful of things that you know. If you have when you're creating a team, if you, if you are the one that has to a point you have to get, you have to make sure that people are where they should be. Um cause.

Speaker 2: 21:01

Sometimes it's this person could be your a plus player over here, but they're your, your C minus player over here. You have to make sure that that's right before you start doing anything drastic. The right people on the right person on the right seat.

Speaker 2: 21:22

Right, yep, and so I can't say I do anything really specific. I just there's a lot that I think I do. I just I just try to be real, I try to be honest, I try to be as human as possible and as positive as possible and I, I try to. I'll even correct people when they say, well, I had to go do this, and I said you mean, you got to, like you had the opportunity to go learn that, and just kind of changing that shift in perspective. I think it helps.

Speaker 2: 22:00

But and I wouldn't you know, we're in retail, we're not working at some corporate headquarters, and so the idea of, yes, it is going to get mundane, it is going to get exhausting. There are people that are going to make the same mistakes and so you know, if you go through, you do have to do a little bit of motivating because it's kind of it's a little bit different. But I think, just that constant check in and that constant awareness of like hey, I'm, I'm not here taking over your job, but I'm like I'm like an elbow away, like I'm right here if you need me.

Speaker 2: 22:27

But I know you can do it but I know you can do it and that's kind of how I I hate to put it this way, but it's very similar into just the way I'm even trying to raise my kids, like as a as a mom. Letting your kids go into the real world is terrifying, but I have to.

Speaker 2: 22:45

And so it's one of those like I'm, I'm pushing you and I'm going to make you go and I'm going to make you figure this out, but I'm right here, you know like I'm not leaving you, but I'm right here. But I need you to try to problem solve. So if I can give you the tools to know how to problem solve not solve the problem for you, but if I can give you the tools to figure out how to do it, then I'm setting you up for being able to future problem solve.

Speaker 1: 23:17

Yeah, I like to tell people around me that there's no mistake that you can make that we can't fix. So don't be afraid to make mistakes, just do the best you can and if you mess up, no prob, we'll fix it. You know and learn from it and move on.

Speaker 2: 23:30

Yes, yeah, there's, there's not. There's not something that we can't fix. I mean, unless it's like a power equipment safety issue. But other than that, it's like there's nothing on the computers that you're going to just mess up. There's nothing, it's fine.

Speaker 2: 23:47

It's okay, it's not the end of the world. Retail is hard work, but it is not difficult work, and so it's not the end of the world. Retail is hard work, but it is not difficult work, and so it's one of those, that kind of that reminder of it's okay. Like you know, a lot of department managers, even specialists, you know they get stressed trying to meet metrics, trying to do all this, and it's like hey, just take a deep breath. It's hard work but it is not difficult. It's not brain surgery or rocket science.

Speaker 1: 24:18

So where do you see yourself in your career going in the next five years?

Speaker 2: 24:25

In the next five years. Um well, I mean I don't plan on leaving here really anytime soon. There's not there's not a reason for me to um five years. Good lord, I know it's so long.

Speaker 1: 24:40

It's kind of an unfair question. Nobody knows where they're going to be in five years. How about two?

Speaker 2: 24:44

years, in two years, well, I'll probably still be here, um, and so that's. That's kind of where my plan, my, my long-term goal, or what I think would be really neat, is in North Carolina they have these. They got to go through that whole class. It was kind of one of those moments like that's what I want. I want to be able to teach people. I want to be able to exude my Lowe's loyalty. If you will, Like, I bleed blue, almost probably to a fault.

Speaker 2: 25:26

When you think of a corporation but, you know to me, lowe's has raised me in my adulthood and so you know it's just one of those things that I'd love to be able to teach that and go through the things that you know. It's not like I've had this perfect career. I mean I was turned down, I think, six times for a department manager back when. I mean it's one of those that there's failures and there's, you know, ways that I learned better and there's ways that you know help me that. I hope I can at least teach somebody else and I mean, I learned something from every store I go to.

Speaker 2: 26:07

I learned from at any level of associates. I learned something every day.

Speaker 1: 26:14

So yeah, no, that's awesome, yeah, and I think, I think it's those times when you it doesn't quite work out for a person that they learn maybe the most.

Speaker 2: 26:26

And if they have the stick-to-itiveness and the right attitude and stay with it, uh, in the long run they, they come out stronger, better yeah, I agree, and I, um, you know there was a big difference because when I left Lowe's, um, I was actually, I was pregnant, um, I actually went into labor while I was at work in Broken Arrow.

Speaker 2: 26:49

Um, I had no idea I was in labor, but there was. I'd end up leaving Lowe's for that, for it was like two and a half years, um, and at that point I became a, a mom, and I think there was, you know, there was a big shift in me, just in that kind of maturity to, like, I get it. I can look back, and it's not that I say that they're wrong for not promoting me, it's. It's one of those like okay, yeah, that's fair. I mean, I was in my mid 20s and I was, yeah, rough around the edges is probably a nice way to put the way I was so there's uh, like I get it and I think if people can can reflect on that and understand.

Speaker 2: 27:27

I'm not saying every situation is right. I'm not saying that people don't get turned down for things when they shouldn't and you know, I know it happens, um, but it's one of those that you can still take that and be like, okay, well, I have to make it to where it is impossible for you to say no like there's no, there's absolutely no way that I could not get this, unless someone is just literally out everything on me.

Speaker 2: 27:53

There's no way. I don't deserve this position, um, and if that's the case, then I need need to. You know what is? What are we doing about it? Like well, how are we going to get me there? And so I think it's, it's that idea. It's like I'm not going to let, I can't let that decision be on somebody else. It's still going to be me.

Speaker 2: 28:13

And I can't, I'm not going to pass the buck. It's, even if it is a hundred percent, somebody else's problem. It is now my problem, like I have to. I have to make it me, and I'm just going to be better for it.

Speaker 2: 28:28

Knowing what you know. Now, what would you tell your 18 year old self? Oh, just stop stressing about picking what to do in life. Golly, If I would, I would say go to a trade school. That's what I would tell myself when I was 18, go to trade school go learn a trade for two years, cause you said your dad was in construction.

Speaker 2: 28:44

Yeah, but I I wasn't taught. Um, like you know where I wanted the prestige? I wanted to be able to go to the college I wanted because I grew up very poor, and so it was one of those like I wanted this, like I wanted to be proud of what I was doing. And I didn't think like I wanted to be proud of what I was doing and I didn't think like I wanted to be a diesel mechanic. And my dad told me I was too smart. He was like don't you dare, you'll break your back, you're too smart. And so it's one of those like, oh no, you know I'd go through and you know, get my journeyman's license or something.

Speaker 2: 29:13

And that way I was also protected during something like COVID you know, and it's not um, but it gives you, it gives you time to kind of figure it out of dang it was. I mean I went through, I think, like four different majors in like a year and they were all different. I mean I've gone from athletic training to firefighting to graphic design to I mean it's just wild. So if I could just just pick something and it's not the end of the world, because I feel like it was so much pressure back then and it was probably a lot of pressure I put on myself, but that's how it felt it just felt like I needed to pick something right then and I was going to be behind if I changed my mind and so, um, that's what I would tell myself Like geez, just slow down, okay.

Speaker 1: 30:09

No, that's good. All right, lightning round. You got 10, 15 seconds on each one or we move on to the next one. If you can have dinner with any three people, dead or alive, who would they be, and why?

Speaker 2: 30:25

oh, um, probably fdr. Okay, um, just because I think super interesting, uh-huh, um, uh, who like uh Dead or Alive? Ooh, simon Sinek, I do love him. I love listening to him and then golly, there's probably so many people. Michael Jordan.

Speaker 1: 30:55

Michael Jordan Okay, cool, what's a dream you've yet to accomplish.

Speaker 2: 31:10

I want to run 5k. Oh, you want to run a 5k? That's awesome, I do, I do super doable. That's what I hear and I just am not prepared. Well, maybe, not now.

Speaker 1: 31:17

Uh, I know I've run a 5k, uh, 10k. If I can do it, anybody can do it, believe me. Uh, what's the most unusual item on your bucket list?

Speaker 2: 31:31

um running a 5k yeah, I was gonna say that is. That is one. Um, I want to go skydiving, but I think that's probably on a lot of people. I'd love to do one of those and I don't know which one, I haven't done enough research, but one of those crazy hikes like hiking the Grand. Canyon kind of idea I'd love to go do that.

Speaker 2: 32:02

What's your favorite memory from the past year, this past year, Past year? Honestly, the thing that hits the most is my seven-year-old got a home run and it was his first baseball game. So that was pretty big.

Speaker 1: 32:21

So that was a good moment what's the most interesting place you've ever visited?

Speaker 2: 32:30

so I'm funny story about me. I very rarely left the midwest, um, but I did just go to vegas last year, um, that was by far the most interesting place. That's it. That was. I stayed on Fremont street and so I didn't go to the new, I didn't go to the strip, I went to and that's. Yeah, that was. That was very interesting, very different way of life.

Speaker 1: 32:56

What's a hobby or interest you have? That might surprise people.

Speaker 2: 33:01

I do photography I think people know that now but I also paint. I paint and I draw. I use charcoals a lot. There's a very big introverted side to me, even though I'm very extroverted. That's probably one of them.

Speaker 1: 33:18

What's the best piece of advice you've ever received and who gave it to you?

Speaker 2: 33:25

My dad told me when I was young I don't think it's his words but if you find yourself being the smartest person in the room, you're in the wrong room. I love that one. It's the idea that you're not learning anything, and so it's just. I try to stick to that as much as possible. You know, if it's, if it's, if you are, then it's time to move on.

Speaker 1: 33:50

What's a book or movie that changed your perspective on life?

Speaker 2: 33:55

Um fountainhead by Anne rant.

Speaker 1: 34:01

What's your favorite way to spend a weekend? We're getting out of the end here.

Speaker 2: 34:08

I love camping. It's one of my favorite activities to do with my family. Most of my weekends are spent at baseball or wrestling tournaments these days, but camping is probably my choice if I had a choice do you have a camper tent or are you glamping?

Speaker 1: 34:25

we're?

Speaker 2: 34:26

we're tent people right now. I'm hoping for a camper in the next couple years.

Speaker 1: 34:31

So, but with four kids I need like a gargantuan camper and make them sleep outside yeah I have thought about that if you had an unlimited budget, what project or passion would you pursue?

Speaker 2: 34:50

um, the amount of old trucks I would own that I would be fixing is probably horrendous really my first vehicle was a was a 75 chevy pickup truck and it didn't run. And my dad took me to O'Reilly's and bought me a Chilton and said all the tools are in the garage and I had to fix it and I had to get it running and I did and um, I'm in love with the box body chevys and I just that's what I would do. I would, I would do that that's.

Speaker 1: 35:25

That's really cool. Last question what's a cause or charity that's close to your heart and why?

Speaker 2: 35:32

um, I have two, so I have. Um, I love animals, so, um, any animal foundation, any like strays. I, when I was a kid, I used to want to open my own horse rescue for horses that couldn't race anymore or anything like that. That's what I wanted to do for a long time system. So those kids are near and dear to my heart. Something along the way I've always tried to think of ways I could help. You know, a lot of those kids don't, phones kind of changed a little bit, but a lot of kids don't get like pictures and they don't have like senior pictures. So I've always tried to think of ways to donate or anything like that. But, um, because I can't I mean I don't have room to foster kids right now- but um it's definitely one of those, especially those kids.

Speaker 2: 36:23

They're almost, almost to the point of aging out. Those, um, those kids always make my heart bleed a lot so.

Speaker 1: 36:34

Well, jordan, it's been a pleasure getting to know you and I hope that everyone out there listening, uh, feels like they know you a little bit better. Before we wrap it up, like I said, this is your time. How do you want to, how do you want to wrap this up?

Speaker 2: 36:51

um well, I mean gosh, this was so much fun I like we might have to do these on a regular basis like this was fun.

Speaker 1: 36:58

Um, it's almost like therapy.

Speaker 2: 37:00

So it kind of kind of was. It's just kind of a makes me think about things I don't normally think about. So, um, no, this was great, and I guess that's the one thing that um, just that kind of common thread is. It's amazing how far people can get um if they think about things as opportunities instead of detriment. I'm not formally educated. I mean, I've gone to college but I never graduated. So it's one of those like there's, you can't tell me that people can't do it. You know, I don't come from a silver spoon background at all, so that's what I wish people could know is it gets you pretty far in life if you're willing and you're open. So that's all. I'm happy to be here and thank you for wanting to ask me questions.

Speaker 1: 37:52

It's fun so if anybody any employee out any of your employees out there, associates has a question or, you know, wants to ask a question or reach out to you for more information about anything you brought up today or whatever, how do they get in touch with you?

Speaker 2: 38:12

My phone number. They can always text me. My employees can always have my personal number 100% and it's on my whiteboard in my office. It's also on my email signature. They can email me, they can text me, they can call me. Whatever I can't guarantee I'll answer if they call. I've never been terrible at that, but if I don't have the number of my phone but always text me, I mean I'm here, I'm available.

Speaker 1: 38:43

All right. Well, for Jordan Roberts, this is Scott Townsend. Thanks for watching and listening to the Scott Townsend Show. Have a great day, everything's going to be all right and we'll talk to you later.

Speaker 2: 38:56

The Scott Townsend Show is a Deetso man production. For more episodes, visit the Scott Townsend Show YouTube channel. Listen on Apple Podcasts or wherever you listen to your favorite shows.